Shipping Policy
At ShroomIQ, we’re all about getting your order to you quickly and hassle-free. We ship from our fulfillment centers in the UK, USA and Hong Kong, meaning international orders will be shipped from the nearest location whenever possible to speed things up.
Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped on weekends or public holidays.
- During peak times, processing may take slightly longer – but we’ll always keep you in the loop via email.
Shipping Rates & Delivery Estimates
Shipping costs and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| USA & UK Standard Shipping | 3-5 business days | FREE |
| International Shipping | 5-8 business days | Calculated at checkout |
🚨 Please note: Shipping delays can sometimes occur due to factors beyond our control (e.g., weather, customs, or courier issues).
International Shipping
- We ship internationally to select countries.
- If you’re outside the UK or USA, your order will be shipped from the nearest fulfillment center whenever possible.
- Customs duties/import taxes may apply depending on your country’s regulations. These are the responsibility of the customer.
- Shipping times vary based on location and local postal services.
Pre-Orders
If your order includes a pre-order item, keep in mind:
- Pre-orders have longer delivery timelines (listed on the product page).
- Payment is collected at checkout to secure your item.
- Delivery dates are estimated and may shift slightly. We’ll notify you if any changes occur.
- If you order both in-stock and pre-order items, we’ll ship everything together unless you request separate shipments.
Order Tracking
- Once your order ships, you’ll receive a tracking number via email.
- You can track your package via our website or the courier’s tracking portal.
- Tracking may take 24-48 hours to update after shipping.
Failed Delivery & Returns Due to Address Issues
- If your package is returned to us due to an incorrect address or failed delivery attempt, you may need to cover additional shipping costs for re-delivery.
- Double-check your shipping details at checkout to avoid any issues!
Need Help?
For any shipping-related questions, just reach out—we’re happy to help!
📧 Email: support@shroom-iq.com
📍 Business Address: 3rd Floor, 45 Albemarle Street, Mayfair, West End, W1S 4JL, UK
📞 Phone: +44 020 30516235
