Warranty & Satisfaction Guarantee
Last Updated: 13/03/2025
At ShroomIQ, we’re committed to delivering high-quality products that you can trust. This policy outlines our 60-day satisfaction guarantee and what to do in the rare event of a product issue.
1. 60-Day Satisfaction Guarantee
We stand by our products, and if you’re not 100% satisfied, we’ve got you covered!
Eligibility:
- You may request a refund or replacement within 60 days of receiving your order.
- Due to the nature of food and supplement products, we can only accept returns on unopened, sealed items in their original packaging.
- Opened or used products are not eligible for return for safety and hygiene reasons.
How to Claim:
- Contact our customer support team at hello@shroom-iq.com with your order details.
- If eligible, we’ll guide you through the return process.
- Once we receive and verify the returned item, we’ll process your refund or replacement ASAP.
🚨 Note: Shipping fees for non-defective returns may not be refundable.
2. Product Quality Guarantee
While we don’t offer a traditional “warranty” on consumable products, we guarantee that our gummies meet the highest standards for freshness, safety, and quality.
What’s Covered:
- If your product arrives damaged, defective, or compromised, we will replace it for free.
- Issues related to manufacturing faults or errors on our part.
What’s Not Covered:
- Personal taste preferences (if you don’t love the flavor, we encourage you to try a different variety!).
- Improper storage (e.g., exposure to heat, moisture, or direct sunlight).
- Damage due to mishandling after delivery.
3. Reporting an Issue
If you believe your product is defective or has a quality issue:
- Email us at hello@shroom-iq.com within 7 days of receiving your order.
- Provide your order number and a photo or video showing the issue.
- Once we verify the claim, we’ll send you a replacement at no extra cost.
4. Important Notes & Exclusions
- This policy only applies to orders placed directly through our website (www.www.www.www.shroom-iq.com). Purchases from third-party sellers may not be covered.
- The guarantee is void if the product is tampered with, improperly stored, or past its expiration date.
- We reserve the right to deny refunds or replacements if we determine the claim does not meet our policy guidelines.
5. Contact Us
If you have any questions or need help with a return or replacement, reach out to us!
📧 Email: hello@shroom-iq.com
📍 Business Address: 3rd Floor, 45 Albemarle Street, Mayfair, West End, W1S 4JL, UK
📞 Phone: +44 020 30516235
We’re here to ensure you get the best experience possible! 💙
